How do I cancel my subscription?
To cancel your subscription, you’ll need to access your customer account, through your Shopify login. If you have not registered an account, you will need to create an account using the same email address used at checkout. You can also access your account using the Customer Portal direct link. This link was sent in your Subscription Confirmation email and your Upcoming Order email.
Once your account is registered, you can login and access your Customer Portal by clicking on the Manage Subscriptions link. Within the Subscriptions tab, click the Cancel link next to the subscription order. On the following page, you will be prompted to enter a cancelation reason.
How do I update my billing/shipping address?
To update your billing info, you’ll need to access your customer account, through your Shopify login. If you have not registered an account, you will need to create an account using the same email address used at checkout. You can also access your account using the Customer Portal direct link. This link was sent in your Subscription Confirmation email and your Upcoming Order email.
In the Billing Information tab you’ll find the current method of payment along with the current billing address. You can update your credit card, billing, shipping, and email address
Your address must be changed by the 14th of each month before your card has been charged on the 15th. The address change will apply to your NEXT order.
I ordered during the last opening but haven't received my box. When does my box ship?
CURLBOX subscription boxes ship once per month on the 12th. Once your box ships, you will receive a tracking number via email. USPS is our shipping carrier and can take up to 12 business days to deliver.
I paid when I first signed up but was charged again on the 15th. Why is this?
You became a CURLBOX subscriber during the “VIP List Opening” that takes place on the third Saturday of the month (the month before you receive your first CURLBOX). This opening is to ensure that we do not oversell our subscription. The second charge (and subsequent charges moving forward), will be on the 15th of the next month.
Example: New member signs up on Saturday, May 23rd for the June CURLBOX. The next payment will be June 15th for the July CURLBOX, July 15th for the August CURLBOX, etc.
I missed the subscription opening. What can I do?
We open our list for new subscribers each month, typically on the third Saturday at 9A ET. We sell out very quickly! Be sure to sign up for our newsletter to be updated about upcoming list openings and sales.
Do you ship outside the US?
At this time, CURLBOX ships within the US, and all APO addresses.
Do you accept returns?
We do not refund and we are unable to accept product returns due to the unique nature of our business.
How do I report an issue with my service or box?
Please send an email to us using our contact form. We will respond to all emails in the order they are received and within 24 business hours (Monday to Friday, 8a to 4p EST). Any reports of damage, should be accompanied by photo of the issue. All reports of a box not received, or with issue must be reported to us within 30 days of shipment.