How do I report an issue with my service or box?
Please send an email to us at firstname.lastname@example.org. We will respond to all emails in the order they are received and within 48 business hours (Monday to Friday, 8a to 4p EST). Any reports of damage, should be accompanied by photo of the issue. All reports of a box not received, or with issue must be reported to us within 75 days of shipment.
I ordered during the last opening but haven't received my box. When does my box ship?
CURLBOX subscription boxes ship once per month on the 12th of each month. Once your box ships, you will receive a tracking number via email or you can check your account at shop.curlbox.com. USPS is our preferred shipping carrier and has up to 12 business days to deliver from the 12th each month. It’s typically sooner but may arrive any time between those dates. Tracking is available at: https://webtrack.dhlglobalmail.com/
I paid when I first signed up but was charged again on the 15th. Why is this?
CURLBOX is billed in advance of shipping which means you pay for your very first box on the date you first order and then again the 15th of each month thereafter. We ship the boxes on the 12th of each month and this process continues each month until you email us your desire to cancel.
I need to cancel my subscription. How do I do that?
We hope that we were able to help you find your hair staples! To cancel your subscription, send your name, email address, and order # to email@example.com and we will cancel your subscription. You must send your cancellation in before midnight (eastern standard time) on the 20th of the month prior if you want to cancel and/or receive a refund. (Example: To cancel for February we need an email from you by January 20th). If you a new subscriber canceling, you will receive your first box – we can not refund after initial purchase.
I need to update my shipping/billing address.
Go into your account at shop.curlbox.com and update your shipping or billing address and send an email to firstname.lastname@example.org informing us of the change. We will send you a confirmation email once your address is updated. You must tell us about your address change before the 5th of month to ensure that your current curlBOX goes to the correct address. We can not guarantee address changes emailed after the 5th will be updated for the shipment on the 12th.
I changed my shipping address online via my account but my box still shipped to my prior address.
Oh no! In addition to updating this within your account, you must send an email to email@example.com informing us of the change. We will send you a confirmation email once your address is updated in our system.
I missed out on the opening for a subscription this month. What can I do?
We open for new subscriptions each month and sell out VERY quickly. Be ready when next month’s opening comes around. We look forward to having you as a part of the crew!
My payment information has changed. How do I update it?
You may update your payment information by logging in to your account at shop.curlbox.com. In the section “Payment Settings”, click the link “Edit or Delete a Credit/Debit Card.” You can then change your payment information. Please check “Apply this payment method change to ALL my existing orders” at the top of the screen.
Do you ship outside the US?
At this time, CURLBOX ships within the US, all APO addresses and Canada. *CANADIAN ORDERS – Please note there may be a customs/duty fee required at pickup of your package in Canada.*
Do you accept returns?
We do not accept returns at this time but we welcome you to email us at firstname.lastname@example.org to share your concerns. We value your feedback.